New online portal coming for St. Charles utility customers

The city of St. Charles is in the process of implementing a new utility billing system, which will have a customer portal with enhanced features that make it easy for residents to manage their utility account, according to a news release from the city.

Important items to note about the new system:

• Accounts will be assigned new account numbers.

• Several online payment options will continue to be available including pay through the new portal, pay through a bank or other financial institution, Quick Pay without creating a profile or password and auto pay options.

• In person, drop box and automated phone payments still will be accepted.

• Paper bills will have a new look and added utility information.

• Everyone will receive a paper bill for the first billing cycle.

More information will be shared as the launch date is finalized. For questions, call the city’s utility billing office at 630-377-4426.