St. Charles to launch new utility billing system in February

The city of St. Charles will implement a new online utility billing system in February aimed at making paying bills easier for residents.

According to a Jan. 5 news release, the new customer portal will have several enhanced features giving residents more ways to manage their utility accounts.

Residents should check for a paper bill during the first billing cycle that will contain their new account numbers.

What to know about the new system:

• All accounts will be assigned new account numbers.

• Customers paying online through Paymentus will need to create a new profile in Silverblaze, the city’s new portal, and set up their payment method. There will be no change to the online fee.

• Users can choose to use a Quick Pay option that will not require creating a profile or password.

• Customers who pay their utility bills through a bank account or other outside payment system will need to update the payment information with their new utility account number.

• Credit and debit card payments still can be made at the counter via the self-service kiosk. Payments will include a $3.95 convenience fee.

• Payments still can be made over the phone via the city’s automated phone service.

• Paper bills will have a new look and added utility information.

• Everyone will receive a paper bill for the first billing cycle.

For more information, call the Utility Billing Office at 630-377-4426.